hvac wood solutions
hvac wood solutions
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    • Home
    • SHOP
      • All Products
      • Get Samples
      • Custom Configurator
    • SOLUTIONS
      • Commercial Applications
      • Wood Grilles
      • Minisplit Enclosures
    • Info
      • Contact
      • Resource Downloads
      • FAQ
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  • Home
  • SHOP
    • All Products
    • Get Samples
    • Custom Configurator
  • SOLUTIONS
    • Commercial Applications
    • Wood Grilles
    • Minisplit Enclosures
  • Info
    • Contact
    • Resource Downloads
    • FAQ

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Frequently Asked Questions

If you have additional questions that have not been covered, feel free to Contact us. 

Grille products typically take 2–3 weeks for production. Enclosure products take approximately 4 weeks for production. Please keep in mind that ALL products are made to order and are subject to change.


All orders ship via UPS Ground with an estimated transit time of 3–5 business days, which is in addition to production time. Expedited shipping options are available upon request. 


Absolutely. We offer custom fabrication for both grille and enclosure products. Please note that customization requests may increase cost and production lead times. 


We work with a variety of HVAC systems including central air conditioning, ductless mini-split systems, and radiators. Please contact our Sales Department with your HVAC system to get a accurate quote. 


Grille products are eligible for return. However, restocking fees and return shipping costs will apply. Unfortunately, we do not accept returns on enclosure products. These items are custom-made and have high shipping costs, making returns unfeasible. 


Policy & Disclaimer

 

  • All products are made to order and are not stocked.
  • Production timelines are estimates and may vary based on customization requests or order volume.
  • Shipping timelines (3–5 business days) are in addition to production lead times.
  • Custom orders may require additional time and may not be eligible for return or refund.
  • Returns are accepted only on grille products, and will incur a restocking fee and return shipping charges.
  • Enclosure products are final sale and not eligible for return under any circumstances.
  • We reserve the right to modify these policies at any time.

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